Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Because fresh flowers are a natural product, several factors can affect how long your arrangement stays fresh. Please follow the care instructions on the included card. Depending on the flower variety, you can expect your cut stems to look vibrant for around five days.

Please contact us within 12 hours of delivery to arrange a refund; this applies only to cases where the floral arrangement is defective/damaged. We will gladly collect the item and refund the purchase price. Flowers must be returned in their original container.

Refunds are processed immediately, but please allow 5–10 business days for the credit to show up on your statement.

Thank you for choosing Luxury Flowers CLT. If you need any assistance, give us a call at (704) 318-7049 or drop us an email at luxuryflowersclt@gmail.com.